This privacy policy explains what customer information Blue Orchard collects, how we use it, which service providers help operate the store, and the choices customers have when using our site.
We collect information customers provide when creating an account, placing an order, joining a newsletter or waitlist, saving items, contacting support, requesting a return, or otherwise communicating with us. This may include name, email, phone number, shipping and billing address, order details, saved items, support messages, and return information.
We do not store full card numbers on our servers. Payments are processed by Stripe, which receives payment details needed to authorize, settle, refund, and monitor transactions. We may receive payment status, last-four card details, billing information, risk signals, refund status, and related payment identifiers.
We automatically collect limited technical and usage information such as pages viewed, product interactions, cart actions, checkout events, device and browser information, approximate location derived from IP address, referral source, and cookie or local-storage preferences. Analytics only runs when a customer accepts analytics preferences.
We use customer information to operate the store, process payments, fulfill orders from US warehouse inventory, send order and account email, provide support, manage returns, prevent fraud, improve product selection, measure site performance, maintain security, and send marketing only when a customer signs up or otherwise permits it.
We share information with service providers that help run the business, including hosting, database, payment, email, analytics, fraud prevention, customer support, shipping, fulfillment, accounting, and infrastructure providers. These providers may use the information only to provide services to Blue Orchard or as permitted by their own terms and applicable law.
We do not sell customer personal information. We may disclose information if required to comply with law, protect customers or our business, prevent fraud or abuse, complete a business transfer, enforce our terms, or respond to lawful requests.
Customers can unsubscribe from marketing email, choose essential-only or analytics-enabled privacy preferences, and contact us to request access, correction, deletion, or a copy of personal information. We may need to keep certain order, payment, fraud-prevention, tax, accounting, or security records for legitimate business and legal reasons.
We use reasonable administrative, technical, and organizational safeguards for the store, including role-based access, server-side secret keys, payment-provider controls, database policies, deployment controls, and monitoring. No online service is perfectly secure, so customers should protect their account credentials and contact us about suspicious account activity.
Blue Orchard is not directed to children under 13. We may update this policy as the site, vendors, or operations change. The posted version controls for use of the site after the effective date shown on the page.
Privacy requests and questions can be sent to the customer support email listed in the site footer or account support area. Customers should include enough information for us to locate the relevant account or order without sending sensitive payment data by email.