Blue Orchard ships from available US warehouse inventory. This policy explains fulfillment timing, delivery limits, returns, refunds, exchanges, and how we handle handmade variation in natural indigo goods.
Orders are prepared from Blue Orchard's US warehouse after imported batches are received, counted, quality checked, and released for sale. Items shown as in stock are intended to be available for fulfillment from US inventory. If an inventory error prevents us from shipping an item, we will contact the customer, offer a replacement or cancellation, and refund any unavailable item.
Most in-stock orders are packed within 2-4 business days. Delivery estimates begin after the carrier receives the package and may change because of weather, holidays, address issues, carrier delays, or customs documentation for imported batches before they reach our US warehouse. Shipping charges, if any, are shown before payment.
Customers may request a return within 14 days after delivery for unused, unwashed, unaltered items in their original condition and packaging. Final-sale, custom, damaged-after-delivery, washed, worn, or altered items are not eligible for standard return approval unless we made an error or the item arrived with a confirmed quality issue.
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refunded unless the return is caused by our error, a wrong item, or a confirmed damage issue. Exchanges depend on available small-batch inventory.
Damage, missing items, or wrong-item claims should be reported within 5 days after delivery with the order number and clear photos of the item, packaging, and shipping label. We may replace, refund, or request additional information depending on the issue.
Each piece is tied, dyed, washed, dried, or finished by hand. Small shifts in pattern, edge, tone, measurement, texture, and resist marks are expected in natural indigo goods. These differences are part of the product character and are not treated as defects unless they materially affect normal use.